DIA construction drags down traveler satisfaction in recent study, tell me about this news in (https://www.denverpost.com/2026/09/25/denver-international-airport-passenger-satisfaction-study/)

The article details the results of the J.D. Power North America Airport Satisfaction Study, which revealed that ongoing construction continues to weigh heavily on traveler sentiment at Denver International Airport (DEN/DIA).

Key details from the reporting:

• Low Ranking Among Mega Airports: In the “mega” airport categorydesignated for airports serving 33 million or more passengers annuallyDenver International Airport ranked near the very bottom, placing 19th out of 21 airports. It managed to outrank only Newark Liberty International (EWR) and Chicago O’Hare International (ORD).

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• Contrast with National Trends: Across North America, overall traveler satisfaction actually rose across all airport size tiers, largely driven by other hubs completing their multi-billion-dollar upgrades and terminal expansions. In contrast, DIA remains in the throes of disruption.

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• The Impact of Construction: The primary drag on traveler sentiment is the airport’s massive, roughly $2 billion Great Hall renovation project. Travelers reported frustration with construction walls, detours, crowded concourses, and overall wayfinding challenges that accompany the long-term work.

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• Silver Linings and the Path Ahead: While terminal renovations scored poorly among flyers, DIA saw improvements in specific operational segmentssuch as ease of navigating security checkpoints and wait times, following recent checkpoint upgrades. Airport officials emphasize that traveler satisfaction is expected to rebound significantly once the Great Hall project reaches final completion, which is slated for late 2027.

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