Santander down – live: Thousands hit by outage as people 'can't log on to app', tell me about this news in (https://www.mirror.co.uk/news/uk-news/santander-app-down-banking-login-37702059)
25-09-2026
The article reports on a widespread Santander banking outage that affected thousands of customers across the UK, leaving them unable to access personal and business accounts via the mobile app and website.
Key details from the report include:
Scope and Reports: More than 3,400 users logged problems on Downdetector at the peak of the disruption. Major affected regions included London, Manchester, Birmingham, Glasgow, and Reading.
Services Impacted: Customers were blocked from logging into the mobile app and online web portal. Many also encountered issues with Santander’s online customer chat and experienced long wait times trying to reach call centers.
Timing: The disruption caused significant distress and frustration as it coincided with payday for many workers who needed to manage transfers and pay bills.
What Still Worked: Santander reassured customers that their physical debit and credit cards were not impacted by the technical fault and could still be used for payments and transactions as normal.
Bank’s Response: Santander apologized for the inconvenience, stated that technical teams were working hard to restore services, and advised affected users to try switching between Wi-Fi and mobile data or contact customer support directly.