Food Lion outage continues; grocery chain works to restore digital tools: news

Food Lion Outage Continues: Grocery Chain Works to Restore Digital Tools

A major digital system outage at Food Lion continues to disrupt online grocery shopping, mobile app functionality, and digital coupons across the Southeast and Mid-Atlantic regions. The disruption stems from a cybersecurity incident affecting parent company Ahold Delhaize USA, which prompted IT teams to take key internal networks, ordering platforms, and brand websites offline as a precautionary measure to safeguard infrastructure.

What Shoppers Need to Know About the Food Lion Digital Outage

• Store Status: Physical Food Lion locations remain open and operating normally for in-person shopping, cash transactions, and standard in-store checkout.

  DailyVoice.com

• Online Orders and Mobile App: The Food Lion mobile app, web storefront, and Food Lion To-Go pickup and delivery services are temporarily unavailable.

  WSOC TV

• Refunds and Unfulfilled Orders: Food Lion confirmed that customers who placed digital orders that could not be fulfilled due to the system downtime will receive full refunds automatically.

  WSOC TV

• Third-Party Delivery Options: Shoppers looking for home delivery can continue placing grocery orders through authorized third-party platforms such as Instacart while native digital tools are restored.

  WSOC TV

• Pharmacy and Loyalty Services: Digital refill management and app-based MVP coupon clippings may face temporary limits; customers are advised to contact their local store pharmacy directly for urgent prescription needs.

Grocery Chain Cybersecurity Response and Recovery Efforts

Cybersecurity specialists and IT infrastructure teams are actively assessing the issue, securing critical servers, and testing systems to safely bring online services back up. While sister banners under Ahold Delhaizeincluding Stop & Shop, Giant Food, The GIANT Company, and Hannafordexperienced similar digital interruptions, ongoing technical remediation focuses on full system restoration and data protection. Food Lion will post further updates as its digital platforms, mobile tools, and online ordering resume normal operation.